617-625-1600 Ext. 7244
Hours of Operation
Monday: 7:00AM - 5:00PM
Tuesday & Wednesday: 7:00am - 3:00PM
Thursday: 7:00AM - 8:00PM
Friday 7:00AM - 5:00PM
Saturday & Sunday
(Records has 10 Business Days to honor your request.)
IMPORTANT: Schedule is subject to change. Please call for hours of operation daily.
Note: For your convenience and to improve the processing and delivery of crash reports, filed crash reports will be available online. Your report must be filed within 5 days after a crash (unless the person is physically incapable of doing so due to incapacity). If the operator is incapacitated but is not the vehicle's owner, the owner is required to file the crash report within the 5 days based on his/her knowledge and information obtained about the crash. For a step-by-step guide on what to do after a crash, see our related article below: What To Do After A Crash.